Privacy Policy

THE HIVE REFORMER PILATES STUDIO

Effective Date: May 2026

1. Introduction

The Hive Reformer Pilates Studio ("The Hive", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services, website, booking systems, mobile applications, social media platforms or visit our studio.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

Personal Information

* Name

* Address

* Email address

* Telephone number

* Date of birth

* Emergency contact details

Health & Fitness Information

To ensure your safety during classes, we may collect:

* Medical conditions relevant to exercise

* Injuries or physical limitations

* Pregnancy status where applicable

* Information provided on health questionnaires or PAR-Q forms

Booking & Payment Information

* Membership details

* Attendance records

* Booking history

* Payment information (processed securely through third-party payment providers)

We do not store full payment card details.

3. How We Use Your Information

We use your information to:

* Manage class bookings and memberships

* Provide safe exercise instruction

* Contact you regarding classes, bookings or membership services

* Respond to enquiries

* Process payments

* Improve our services

* Meet legal and insurance obligations

* Send marketing communications where consent has been given

4. Marketing Communications

With your consent, we may send:

* Class updates

* Event invitations

* Promotions and special offers

* News about The Hive

You may unsubscribe from marketing communications at any time by:

* Clicking the unsubscribe link in emails

* Contacting us directly

5. Photography & Video

The Hive may occasionally take photographs or videos during classes, events or workshops for marketing and promotional purposes.

If you do not wish to appear in photographs or videos, please notify us in writing. We will make reasonable efforts to ensure your preference is respected.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary, including:

* Booking software providers

* Payment processors

* Accountants and professional advisers

* Insurance providers

* Legal or regulatory authorities where required by law

All third parties are required to keep your information secure and confidential.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal information against:

* Unauthorised access

* Loss

* Misuse

* Disclosure

* Alteration

Your information is stored securely and access is restricted to authorised personnel only.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

* Provide our services

* Meet legal obligations

* Resolve disputes

* Comply with insurance requirements

Health screening forms and incident records may be retained for longer periods where required for legal or insurance purposes.

9. Your Rights

Under UK GDPR, you have the right to:

* Access your personal data

* Correct inaccurate information

* Request deletion of your information

* Restrict processing

* Object to processing

* Withdraw consent

* Request transfer of your data where applicable

To exercise these rights, please contact us using the details below.

10. Cookies & Website Use

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

You may manage cookie preferences through your browser settings.

11. Children's Information

The Hive does not knowingly collect personal information from children under the age of 12 without parental or guardian consent.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

The Hive Reformer Pilates Studio

The Warrior Hive App- please message through the Messages facility

Website: https://www.thehivereformerpilatesstudio.com

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect immediately upon publication.

Last Updated: May 2026