Terms & Conditions

THE HIVE REFORMER PILATES STUDIO

Terms & ConditionsEffective Date: May 2026

Please read these Terms & Conditions carefully before booking or attending any class, course, workshop, event or membership at The Hive Reformer Pilates Studio (“The Hive”, “we”, “our”, or “us”).By purchasing a membership, class pack, workshop, event ticket or attending any session, you agree to be bound by these Terms & Conditions.

1. Memberships & Class Packs

Memberships, class packs and credits are non-transferable and non-refundable and may only be used by the individual named on the account.Class packs and memberships must be used within their stated validity period and cannot be extended unless agreed by management in exceptional circumstances. The Hive reserves the right to amend pricing, memberships, packages and class schedules at any time.

2. Booking Classes

All classes must be booked in advance through our booking system, website or app.Places are allocated on a first-come, first-served basis.Bookings are not guaranteed until confirmed by The Hive booking system.

3. Cancellation Policy

The Hive operates a strict 48-hour cancellation policy.Classes cancelled more than 48 hours before the scheduled start time will be returned to your account for future use.Classes cancelled within 48 hours of the scheduled start time will be forfeited.Failure to attend a booked class will result in a loss of that session.Membership holders may incur additional late cancellation or no-show fees where applicable.

4. Workshops, Courses & Events

Special events, workshops, courses and retreats may be subject to separate cancellation terms. These will be detailed at the time of booking.The Hive reserves the right to amend speakers, instructors, schedules or content where necessary.

5. Health & Medical Responsibility

Participants are responsible for ensuring they are medically fit to take part in classes and activities.You agree to:Complete any health questionnaires honestly and amend your health details within your account with any changes if necessary.Inform instructors of any injuries, illnesses, surgeries, pregnancy or medical conditions.Seek medical advice where appropriate before commencing exercise.The Hive reserves the right to refuse participation where it is believed attendance may pose a risk to the participant or others.

6. Participation at Your Own Risk

While all reasonable care is taken to provide a safe environment, participation in any exercise class, reformer session, aerial class, workshop or event is undertaken at your own risk.The Hive accepts no liability for injuries, loss or damage except where caused by negligence.

7. Pregnancy

Pregnant members must notify The Hive before attending classes.Participation during pregnancy is undertaken at the participant’s own risk and may require written approval from a healthcare professional.

8. Arrival & Late Entry

Please arrive 5 minutes before your scheduled session.For safety reasons, entry may be refused to participants arriving late.Late arrivals will not be entitled to a refund, credit or extension.

9. Studio Etiquette

To maintain a safe and welcoming environment, members agree to:Treat staff and fellow members respectfully.Follow instructor guidance at all times.Wear suitable clothing for exercise.Wear grip socks where required.Use equipment responsibly.Keep mobile phone use to a minimum during sessions.The Hive reserves the right to refuse entry or terminate memberships for inappropriate, abusive or disruptive behaviour.

10. Personal Belongings

Personal belongings are brought into the studio at the owner’s risk.The Hive accepts no responsibility for loss, theft or damage to personal property.

11. Photography & Video

Photographs and videos may occasionally be taken for marketing and promotional purposes.Members who do not wish to appear in photographs or videos should notify The Hive in writing in advance of the class.We will make reasonable efforts to respect these preferences.

12. Membership Suspension

Membership freezes or extensions may be granted at management discretion in exceptional circumstances.Evidence may be requested.

13. Refund Policy

Refunds are governed by The Hive Refund Policy.Class packs, memberships and promotional offers are non-refundable.

14. Studio Changes & Closures

The Hive reserves the right to:Change instructorsModify timetablesChange class formatsTemporarily close for maintenance, holidays or unforeseen circumstancesWhere possible, reasonable notice will be provided.

15. Data Protection & Privacy

Personal information is processed in accordance with The Hive Privacy Policy and applicable UK data protection laws, including UK GDPR.

16. Children & Young Persons

Participants under the age of 16 must have consent from a parent or legal guardian.Certain classes, workshops or equipment may be restricted to adults only.

17. Right to Refuse Service

The Hive reserves the right to refuse entry, cancel bookings or terminate memberships where behaviour is unsafe, abusive, discriminatory, threatening or likely to negatively affect the experience of other members.18. Governing LawThese Terms & Conditions are governed by the laws of England and Wales.Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.Contact InformationThe Hive Reformer Pilates StudioEmail: dparlatt@gmail.comWebsite: www.thehivereformerpilatesstudio.comLast Updated: May 2026